Supporting and Troubleshooting Windows 10

$2,500.00

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

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Objective

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include an understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Details

Course Type

Vendor

Outline

Module 1: Implementing a Troubleshooting Methodology

Module 2: Troubleshooting Startup Issues

Module 3: Troubleshooting Hardware and Device Drivers

Module 4: Troubleshooting Remote Computers

Module 5: Resolving Issues with Network Connectivity Issues

Module 6: Troubleshooting Group Policy

Module 7: Troubleshooting User Settings

Module 8: Troubleshooting Remote Connectivity

Module 9: Troubleshooting Resource Access Within a Domain

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

Module 11: Troubleshooting Applications

Module 12: Maintaining Windows 10

Module 13: Recovering Data and Operating System

Schedule

Please contact us for dates

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