ITIL v4 Foundation

$2,250.00

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.

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Objective

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Value Service Chain that incorporate the core of ITIL version 4.

Details

Course Type

Vendor

Outline

Module 1: ITIL Overview

Module 2: KEY CONCEPTS OF ITIL

Module 3: THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

Module 4: THE ITIL SERVICE VALUE SYSTEM (SVS)

Module 5: THE ITIL GUIDING PRINCIPLES

Module 6: GOVERNANCE

Module 7: THE SERVICE VALUE CHAIN

Module 8: CONTINUAL IMPROVEMENT

Module 9: KEY ITIL PRACTICES

Module 10: OTHER ITIL PRACTICES

Schedule

Class Start Date: 2020-11-02
Class End Date: 2020-11-04
Class Length: 3 Day(s)
Format: Instructor Led Live, Day Class
Location: Virtual Online

Class Start Date: 2021-02-15
Class End Date: 2021-02-25
Class Length: 6 Night(s)
Format: Instructor Led Live, Night Class
Location: Virtual Online

Class Start Date: 2021-04-19
Class End Date: 2021-04-21
Class Length: 3 Day(s)
Format: Instructor Led Live, Day Class
Location: Virtual Online

Class Start Date: 2021-08-16
Class End Date: 2021-08-18
Class Length: 3 Day(s)
Format: Instructor Led Live, Day Class
Location: Virtual Online

Class Start Date: 2021-08-23
Class End Date: 2021-09-02
Class Length: 6 Night(s)
Format: Instructor Led Live, Night Class
Location: Virtual Online

Class Start Date: 2021-11-15
Class End Date: 2021-11-17
Class Length: 3 Day(s)
Format: Instructor Led Live, Day Class
Location: Virtual Online

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