This course if for any provider of customer service in a technical field who needs to interact with customers to address their technical concerns. You will to develop skills that will help you interact with customers in a positive and professional manner. You will also apply important principles and skills you can use as a technical customer service representative.
Customer service is crucial for organizations across all industries and sectors, public and private. Providing exceptional customer service in the technology sector starts with understanding who your customers are and establishing a customer focus to meet their needs. Learn and practice the skills involved in establishing a genuine customer focus, determining customer expectations, communicating with customers, idagnosing technical issues, dealing with difficult customers, delivering solutions, and evaluating customer service.