Supporting and Troubleshooting Windows 10

  • Course Code: MS10982
  • Course Location: Columbia, SC
  • $2500
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The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.


This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include an understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.


Module 1: Implementing a Troubleshooting Methodology Module 2: Troubleshooting Startup Issues Module 3: Troubleshooting Hardware and Device Drivers Module 4: Troubleshooting Remote Computers Module 5: Resolving Issues with Network Connectivity Issues Module 6: Troubleshooting Group Policy Module 7: Troubleshooting User Settings Module 8: Troubleshooting Remote Connectivity Module 9: Troubleshooting Resource Access Within a Domain Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members Module 11: Troubleshooting Applications Module 12: Maintaining Windows 10 Module 13: Recovering Data and Operating System