ITIL v4 Foundation

  • Course Code: LOITILv4Foundation
  • Course Location: Columbia, SC
  • $2250
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Schedule

  • Class Date: 01-06-2020
  • Class Length: 6 Nights
  • Format: Classroom Live, Night Class
  • Location: Columbia, SC
$2250
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  • Class Date: 03-09-2020
  • Class Length: 3 Days
  • Format: Classroom Live, Day Class
  • Location: Columbia, SC
$2250
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  • Class Date: 05-04-2020
  • Class Length: 6 Nights
  • Format: Classroom Live, Night Class
  • Location: Columbia, SC
$2250
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  • Class Date: 06-29-2020
  • Class Length: 3 Days
  • Format: Classroom Live, Day Class
  • Location: Columbia, SC
$2250
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  • Class Date: 09-14-2020
  • Class Length: 6 Nights
  • Format: Classroom Live, Night Class
  • Location: Columbia, SC
$2250
Register
  • Class Date: 11-02-2020
  • Class Length: 3 Days
  • Format: Classroom Live, Day Class
  • Location: Columbia, SC
$2250
Register

Audience

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Objective

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

Outline

Module 1: ITIL Overview Module 2: KEY CONCEPTS OF ITIL Module 3: THE FOUR DIMENSIONS OF SERVICE MANAGEMENT Module 4: THE ITIL SERVICE VALUE SYSTEM (SVS) Module 5: THE ITIL GUIDING PRINCIPLES Module 6: GOVERNANCE Module 7: THE SERVICE VALUE CHAIN Module 8: CONTINUAL IMPROVEMENT Module 9: KEY ITIL PRACTICES Module 10: OTHER ITIL PRACTICES